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12BET is a remote gambling brand, focused primarily on offering sports betting products and services to certain European and Asia Pacific markets.

In Europe, the 12BET brand is operated by Pacific Sea Invests S.A. (Europe) Limited (“PSE”), an Isle of Man company. PSE’s products and services are licensed and regulated by the Isle of Man Gambling Supervision Commission (http://www.gov.im/gambling). A copy of PSE’s Isle of Man license may be viewed here.

In Asia, the 12BET brand is operated by Pacific Sea Invests S.A. (“PSI”), a British Virgin Islands company with offices in the Cagayan Economic Zone, Philippines. PSI’s products and services are licensed and regulated by First Cagayan Leisure and Resort Corporation (www.firstcagayan.com) for the Cagayan Economic Zone Authority of the Philippine government. A copy of PSI’s Philippine license may be viewed here.

Our philosophy is to grow our business through seeking to deliver to sports betting customers the best overall experience in the market.

A Safe and Private Environment

We use 128-bit encryption, provided by Thawte, to ensure the security and privacy of your data. We keep all of your information confidential, and we will never share it or sell it to third parties, except in accordance with our Privacy Policy.

Excellence in Customer Care

Available 24 hours a day, 7 days a week, our customer service department are there for you - to help answer your questions and resolve your issues as quickly, politely and efficiently as possible.

Fraud & Security

Players are only allowed one Account per player and we perform random security checks to maintain system integrity and fairness. If we find any players engaging in deceptive practices, we will close their accounts immediately. As per the terms of our licenses and the terms and conditions of our business, funds received through deception may be confiscated and/or retrieved.

Responsible Gaming

12BET is committed to responsible gambling. We believe that customers should enjoy betting with us but we understand that a small percentage of players sometimes find that they can no longer control their betting behavior. That being the case we encourage customers to inform us as soon as they believe they are having difficulties so that we can provide information on support available and suspend their accounts with us.

Payments

We offer a variety of secure and easy deposit and cash out options. We adhere to strict "know your customer (KYC)" and anti-money laundering (AML) policies and cooperate with 3^rd party financial and regulatory authorities to ensure the highest standards of compliance.

We are very proud of the brand that we have built and would like for you to share our hard-built products and services in a safe, exciting and rewarding environment. We welcome any comments at support@12CSD.com

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